FREQUENTLY ASKED QUESTIONS

Today, complementary health and wellness programs are gaining increased support among consumers and health care professionals. As is often the case with emerging science and the introduction of innovative methods of care, questions arise on the part of both consumers and professionals.

Below are answers to several frequently asked questions about food intolerance management in general, and about HEMOCODE™ in particular grouped under the headings “The Hemocode System” and ”Diet and Food”. If your questions are not answered here or for more information, please email us info@hemocode.com or call 1-800-471-6729.

FAQs about the Hemocode System

What is the HEMOCODE™ Food Intolerance System?

HEMOCODE™ is a naturopathically supervised, personalized dietary wellness program. HEMOCODE™uses patented technology and services to provide consultation and recommendations to simplify the identification and management of food sensitivities to promote wellbeing. HEMOCODE™ is overseen by licensed naturopathic doctors. Customer-specific reports of which foods to eliminate, where they may be found, how to replace them and when to reintroduce offending foods are generated together with individualized recipe books and vitamin and supplement recommendations corresponding to foods eliminated. These easy-to-use HEMOCODE™ program elements are enhanced by the ongoing availability of regular support and consultation with licensed naturopathic doctors, at no additional cost.

Is HEMOCODE™ a certain cure for Food Intolerances?

No. HEMOCODE™ is not a silver bullet against food intolerance. HEMOCODE™ however has helped thousands of people address food-intolerance related concerns, when they`ve embraced their personalized HEMOCODE™ recommendations as part of an overall journey towards health and wellness. Our customer and health care professional recommendations speak for themselves.

Is the HEMOCODE™ Food Intolerance System a food allergy test or a replacement for a food allergy test?

No. HEMOCODE™ is a food intolerance management system. It is NOT intended, suggested or recommended to replace or supersede the need for established food allergy testing, especially for people with suspected immunoglobulin E (IgE)-mediated food allergies, who may be at risk for life-threatening anaphylaxis. Always seek the advice of a qualified health care provider regarding any medical condition. Never disregard medical advice or delay seeking it due to something you have read as part of HEMOCODE™ or at www.hemocode.com. 

Is the HEMOCODE™ Food Intolerance System safe and effective?

Yes. HEMOCODE™, like most products and services sold and recommended by health professionals, is based in science which continues to emerge and help provide evidence of the role of food intolerances in many health ailments. Pharmacists, doctors and other health care providers regularly dispense advice and drugs, the understanding that research and science continues to evolve and inform practice(s). What we know for certain about HEMOCODE™ is that it can help people; we also know that above all else, it does no harm.

What is the HEMOCODE™ Food Intolerance methodology based on?

HEMOCODE™’s IgG-related food intolerance management methodology is rooted in evidence that has been emerging for the last thirty years in Europe, Canada, the United States and Asia.  HEMOCODE™’s food intolerance management methodology is rooted in the same evidence that prompted the Canadian Council on Continuing Education in Pharmacy (CCCEP) to offer Pharmacists 1.5 continuing education credits for successfully completing the "Immuno Food Intolerances" course module – authored by Gemoscan’s Chief Naturopathic Doctor.

Is HEMOCODE™ a food intolerance elimination diet?

The HEMOCODE™ System builds on the principles associated with a managed elimination diet, but goes one step further by also recommending food substitutions.  HEMOCODE™ also responsibly and specifically includes recommendations for vitamins and supplements to maintain the nutritional balance required  as part of the program. HEMOCODE™ does not sell or manufacture the vitamins and supplements that are recommended. 

Can I buy HEMOCODE™ online like some other food intolerance tests?

No, HEMOCODE™ is a comprehensive program, supervised by licensed Doctors of Naturopathic Medicine. It includes a preliminary face-to-face consultation, and a careful, follow-up review of personalized results with a health professional, in-store. It is NOT a "Do It Yourself" kit that is sold off the shelf, online, or over the phone. In-person consultations help ensure that the results are clearly understood, providing an opportunity to ask questions, and reducing the risk of eliminating components essential to diet.

Is The HEMOCODE™ Food Intolerance System simply a blood test?

HEMOCODE™ is much more than just a blood evaluation. It is a comprehensive food intolerance management system.  Not all programs are created equal. HEMOCODE™ has been designed in the belief that to be as effective as possible, food intolerance management programs should include the following elements, all of which are part of the HEMOCODE™ Food Intolerance System:
  • The use of blood
  • The factoring of a person`s medical history
  • Results reports that are reviewed by licensed Doctors of Naturopathic Medicine, Chiropractors, Pharmacists, Medical Doctors or other trained, licensed and regulated health care professionals
  • Results explanation to customers during consultation with trained, licensed and regulated health care professionals
  • Ongoing guidance and support to customers by licensed Doctors of Naturopathic Medicine
  • Recommendations for balanced diet using vitamins and supplements, chosen to complement the dietary recommendations detailed in personalized results report
  • Explicit explanations about allergies, and conditions such as celiac disease and lactose intolerance that are not covered by our evaluation but can impact dietary health and wellness

Where can I find more information on the HEMOCODE™ Food Intolerance System, food sensitivities, elimination diets or food intolerance tests?

Please contact us with any specific questions you may have and we’ll be happy to answer them for you.

HEMOCODE™ Customer Service

TOLL FREE: 1-800-471-6729
customerservice@hemocode.com


If I think I am allergic to a food and it doesn't show up on my results, can I eat it anyway?

No, you should never eat foods that you are allergic to or think you may be allergic to. HEMOCODE™ does NOT scan for food allergies.

Would I be able to lose weight with HEMOCODE™?

Your chances of permanent success are excellent: HEMOCODETM works differently than other conventional diets and helps rule out the yoyo-effect.

A recent study entitled , "Eliminating Immunologically-Reactive Foods from the Diet and its Effect on Body Composition and Quality of Life in Overweight Persons," led by John E. Lewis, Ph.D., at the University of Miami Miller School of Medicine emphasizes this point. The study assessed the effect of a food sensitivity test and elimination diet on weight, body mass index, and quality of life in people who wanted to lose weight and/or were overweight. Study participants lost an average of close to 1 pound per week, and lost nearly 3 inches from the waist.

I have started my weight management program and I have been losing weight quickly. Is that dangerous to my health?

No. The HEMOCODETM program does not require you to cut calorie consumption thus your nutritional needs are never threatened. Results may vary but is has been observed that some patients have lost up to 8lbs per week.

Do I have to visit my doctor to give a blood sample?

No, you don't have to visit your doctor to give a blood sample. Your blood sample is done with a simple finger stick and 6-8 drops of blood. The pharmacist or clinician will assist, depending on where you choose to purchase your HEMOCODE™ system. It's easy.

Does my provincial health plan cover the cost of HEMOCODE™?

No, it does not. However,HEMOCODE™ may be covered in whole or partially by extended health care plans that cover Naturopathy. Please check with your insurer to find out if Naturopathy is covered and to what extent.

Will I need another HEMOCODE™ test in the future?

It is not necessary, but it may be recommended. Using HEMOCODETM at a later date may be recommended if symptoms reappear after strictly following your new diet. This could mean you have developed new intolerances. Should this be the case, you are also encouraged to seek the advice of your medical professional.

My HEMOCODE™ indicates I react to foods I`ve never eaten. How can that be?

Food intolerances may occur due to a genetic predisposition, you may also consume foods unknowingly.

As an example, let’s say you react to soy. Even though you are positive you have never eaten soy you may have consumed it unknowingly. This is because soy and its extracts are added to a variety of processed foods. Poppy seeds another example that are often used in medications.

How long does it take to get the results?

Your results will be ready 7-10 business days from the day we receive your blood sample. Your results package will be sent to the pharmacy or clinic where you provided the blood sample and a time will be set up for you to pick up the results and review them.

If I have questions, how do I get them answered?

If you have any questions we encourage you to call our customer service staff at 1-800-471-6729 ext. 2 and we will set you up with a time to talk to the naturopathic doctor who oversaw and reviewed your file. Consultation is included in the cost of HEMOCODE™.

What should I do if I have a craving for a specific food?

The connection between intolerances and addiction is well known. When you suddenly have cravings for an incompatible food, hold on! Cravings usually let up after 3 to 5 days.

What is the difference between the HEMCODE™ Food Intolerance System and the HEMOCODE™ Lite Food Intolerance System.

The HEMOCODE™ Food Intolerance System is the most complete and comprehensive food intolerance system available in Canada today. It scans 250 foods and food additives and provides a cost effective per food scanned price, and a complete package of management tools to help provide you with the best possible chance of eliminating food intolerance related issues. HEMOCODE™ Lite is a great entry level food intolerance system. It scans 60 common foods and provides many of the same tools as HEMOCODE™, but has a more limited scope.

A personalized recipe book with recipe suggestions tailored to your report results as well as suggestions for vitamins and supplements are available only with the HEMOCODE™ (250 food panel) system.

Both systems provide excellent value, tools and services.

How long will I have to continue to eliminate the foods to which I am intolerant?

Depending on the nature of the sensitivity, the changes may not be permanent. Where sensitivity is moderate (Yellow list), the food must be eliminated for 10 - 12 weeks before re-introduction into the diet. Where sensitivity is severe (Red list), the food must be eliminated for six months to one year, and then re-introduced into the diet.

How is the blood collected?

It is collected using a simple finger stick. We need only 6-8 drops of blood.

I am lactose intolerant but all the dairy showed up on my acceptable list. Why is that ?

Intolerances can be due to both digestive and immune related reactions. Classic lactose intolerance is a digestive intolerance and intolerant individuals lack the enzyme to digest lactose. The HEMOCODE™ Food Intolerance System scans for immune intolerances. If you suspect or know you are intolerant to lactose, please consult your health care practitioner and follow their instructions.

I have been diagnosed with celiac disease, how does that differ from a gluten sensitivity?

Individual reactions to gluten span a spectrum from non-reactive to severely reactive. Celiac Disease is the most severe form of gluten intolerance. Celiac disease is an auto-immune disorder that damages the lining of the small intestine and compromises the absorption of nutrients. Celiac Disease is a permanent intolerance to gluten. Gluten sensitivity, however, is more mild physiologically but can manifest in similar lifestyle effecting concerns. As gluten sensitivity and celiac differ in their mechanism, different methods are used to assess them. The HEMOCODE™ Food Intolerance System does not diagnose celiac disease. If you have been diagnosed with celiac disease you should NEVER eat foods containing gluten. If you have specific questions please speak to your health care provider.

FAQs about Diet and Food

What are the most common incompatible food groups?

Food intolerance is a highly individual matter. What is healthy for one person could be damaging for another. Nonetheless, experience with HEMOCODETM has shown that milk, milk products and grains cause immune reactions in many people.

Gluten, egg protein, milk products and beer/baking yeast are very strong antigens must be strictly avoided in the case of intolerance. This is not always easy since these ingredients are present in many processed products.

I would like to eat a food that wasn`t included in the HEMOCODE™ System. Am I allowed to do this?

It is best that you avoid foods not included in the HEMOCODE™ system for at least 2 weeks. Since there is no certainty as to whether you tolerate untested foods, it is best to introduce untested foods gradually and individually over time, self-monitoring for any troubling symptoms.

Can I eat sweets?

Absolutely! It simply depends on the type of sweet you would like to eat and how you can work it into your rotation diet. It's best to avoid commercially produced products like chocolate bars and cakes with multiple ingredients. Try to choose simple sweets made of the food items on your approved list. For example, if the ingredients of peanut butter cookies are on your acceptable food list, you can work peanut butter cookies into your rotation diet on the appropriate day. On the day that you have apple scheduled, you could have baked apples or applesauce.

Can I use frozen mixed-vegetables?

Yes, but you shouldn`t eat the same mixture everyday. Rotate the vegetable group according to the program.

I react to lemons. Do I have to avoid citric acid?

No, because citric acid is produced chemically, and as a result it has a different composition.

Why don`t I react to all milk products?

During the processing of milk, the proteins are modified or are lessened in the end products such as butter. This is why you may not react to all milk products, or all milk products in the same way.

What can I use as an alternative to milk?

There are several alternatives to cow milk such as:

Goat’s milk and cheese, oat milk (avoid in the case of a gluten intolerance), stone pines milk, almond milk, soy milk, coconut milk are alternatives.

My results show an intolerance to milk but not to yogurt. I have a stronger reaction to cheese than milk. Why is that?

All milk products are not equal. The intolerance is primarily caused by cow's milk proteins. Yogurt and cheese are produced via fermentation or souring. These processes change the milk protein so that antigen structures can be destroyed or new ones can appear.

Is there a risk of a calcium deficiency if I must avoid all milk products?

Most milk alternatives are enriched with calcium. As well, if you follow the rotation guidelines and regularly include legumes in your diet, a calcium deficiency is unlikely. In case of an increased need for calcium, consider taking a calcium supplement, or check with your health care provider.

I have an intolerance to all milk products. Can I still eat sauerkraut, although lactic acid is used for the production?

Yes, you can eat sauerkraut. The composition of the lactic acid in sauerkraut is not the same as the lactic acid found in milk.

Must I abstain from eating bread products if I react to baker's yeast?

No, you may still be able to eat bread products if they do not use baker's yeast as a leavening agent. It is best to check the ingredients of the product and/or ask the bakery staff if they can provide you with the information you need. Not all bread uses baker's yeast as a leavening agent.

What can I use as a yeast-replacement?

Either baking powder (preferably cream of tartar) or, even better, baking ferment.

Which foods must I abstain from if I have a gluten intolerance?

The grains wheat, rye, barley, oat, spelt, and products made from these grains including bread, flour, cookies, pastries, pies, foods coated with breadcrumbs, pizza, pasta, malt and beer.

Must I completely avoid alcoholic drinks if I have an intolerance to brewer's yeast?

Yeast is used in the fermentation process that begins the production of an alcoholic drink. Even filtered finished products still contain yeast proteins and should therefore be avoided. Alcohols contain yeast in different concentrations. Before consuming any alcohol beverages you should inquire as to their yeast content. If you have a sensitivity to Brewer's yeast you should avoid those beverages containing yeast.

Will I need to abstain from drinking alcohol for lengthy periods?

Once your body has healed and your level of inflammation has been reduced, you may once again drink. Please do so responsibly and take into consideration the other damaging effects of alcohol may have on your system.